Questions & answers

In five steps:

1. Design: In the configurator you choose the type, size, flavour, covering and extras. The 3D preview and your guide price change as you go.
2. Date & contact: Pick your preferred date, choose collection or delivery and enter your contact details.
3. Send your request: Free and without obligation. It is not a firm order yet.
4. Personal reply: We get back to you by phone, WhatsApp or email and go through all the details, the exact price and the date with you. Only then does your order become binding.
5. Pay and collect: You pay via a secure payment link, or in cash or by card when you collect. Your cake is freshly baked for you.

We need at least 3 days' notice. The calendar in the configurator shows you all the free dates. For elaborate wedding or themed cakes, feel free to get in touch earlier. Then we have more time for it.

Often, yes. The configurator allows 2 days' lead time for our regular cakes and 3 for custom buttercream cakes. If it has to be quicker, call us directly on +49 5191 2110. We can usually manage short-notice requests.

You see the guide price while you are designing. It follows our bakehouse's price book: every size has a fixed base price, every extra its own amount. Only what cannot be priced in advance, such as real flowers, your own decorations or a themed cake, is agreed with you in conversation. As a rough guide:

The heart shape adds €15 per tier. Extras such as an edible photo print, lettering or flowers are added as you wish. You see them in the price straight away. With four or more fixed-price extras you get 20% off all the decoration.

As a guide, our cakes serve:

Enter your number of guests in the configurator. It then suggests the right size. The heart shape has its own figures, see the next question.

Yes. Every buttercream cake is also available as a heart, up to three tiers high if you like. We cut the heart by hand from the same round sponge base, which adds €15 per tier. Because a good quarter of the base is lost in cutting, a heart serves fewer guests than the round cake of the same size:

You choose the shape in the configurator right where you pick the size. The 3D preview shows you the heart straight away. Our regular cakes from the display cabinet are only available round. Since September 2026, buttercream cakes have also been available as a five-pointed star, with the same surcharge of €15 per tier. Because almost half of the base is lost with the star, it serves considerably fewer guests (28 cm: 6–8 instead of 12–16 people). Since 10 September 2026 there has also been the rectangular cake from the baking tray with its own fixed prices: 40 × 40 cm for €125 (approx. 45–60 people), approx. 40 × 60 cm for €150 (approx. 65–90 people). It is also available as a two-tier cake with a 20 cm or 28 cm cake on top, round, as a heart or as a star (from €170). For the first day of school there is the Schultüte cake, shaped like the traditional school cone: cut as a triangle from the tray, with a squared-off top, a bow made of fondant and the name in chocolate. The normal size (approx. 40 cm, 13–18 people) costs €75, the large one (approx. 55 cm, 26–34 people) €120. For big celebrations we stack them: two-tier 55 + 40 cm for €195 (39–52 people), three-tier 55 + 40 + 28 cm for €240 (45–61 people). The small 28 cm cone forms the tip and cannot be ordered on its own.

Up to three flavours per tier. So three on a single-tier cake, up to nine on a three-tier one. With multi-tier cakes you choose the flavours for each tier separately. A tier with more than one flavour costs €8 extra, a tier with one flavour costs nothing extra.

The options include:

• Edible photo on the cake (food-safe print): +€20
• Marzipan plaque (only on cream and yoghurt cakes), with lettering in marzipan letters or in chocolate: €15
• Lettering in chocolate written straight onto the cake (price by length of text, from €5, on buttercream cakes; on the marzipan cakes and the Schokoladenmädchentorte a flat €5; on custom buttercream cakes we always write directly onto the cake, a marzipan plaque is only available on cream and yoghurt cakes)
• Drip in dark, white or pink chocolate or caramel: per tier depending on size, €6–18
• Hand-modelled roses made of marzipan or sugar: €4 per rose, up to 12
• Fresh berries (by size: €7 for 20 cm, €14 for 28 cm, €28 for 40 cm per tier; on the tray cake by arrangement; also together with lettering, plaque and roses) and real flowers (by arrangement, usually €20–50 per cake)
• Pearl border of sugar pearls around the base and along the top edge: €3–10 per tier, depending on size
• Diamond pattern in the fondant with pearls where the lines cross: €5–12 per tier, depending on size
• Macarons, a colourful mix or by flavour (raspberry, pistachio, vanilla, blueberry, salted caramel, chocolate): €2 each
• Sugar blossoms in rosé, white, lilac, butter yellow or peach: €0.50 each
• Fondant letters (name, number or short word, up to 20 characters): €4 base price + per character €1 (small), €1.50 (medium) or €2 (large)
• Themed cake with figures or a whole theme in fondant: by arrangement
• Name & age, marzipan plaque or an edible wafer topper

You see every extra straight away in the 3D preview and in the guide price. With four or more fixed-price extras you get 20% off all the decoration, and the configurator deducts the discount straight away. Covering, mixed flavours, delivery and greeting card do not count towards this.

Yes, gladly. Bring your topper, your candles or other decorations along. We will attach them to your cake properly. Ideally let us know in your request (notes field) or on the phone, then we plan the space for them when designing.

Yes. For the edible photo print you upload your chosen photo directly in the configurator. You can also send up to three reference photos as a guide, for example of a cake you particularly like. Please only upload pictures in which other people can be recognised if you have their consent.

Our cream cakes are classics from our regular range (from €45), such as strawberry, chocolate or our lemon cream gateau. The buttercream cake, on the other hand, is one you put together entirely as you like: size, flavour, covering, colours and all the extras. Which cake suits what, including in summer and with fondant, is explained in our guide Fondant, cream or buttercream?

Yes. Just mention it in the consultation call after your request. Then we find a date together when you can try the combination you have in mind.

Yes. You design your cake in a 3D preview. On your phone you can use augmented reality to place it on your table at its actual size.

Yes. In the cake gallery every cake has the button “Request exactly this cake”. It sends us a request for exactly that cake, without going through the configurator. You can add your own text or a photo if you like.

No. The request is free and without obligation. We first go through all the details with you, and only then does your order become firm. Until then it costs you nothing.

Talk to us. Because we work by hand in our own bakehouse, we accommodate wishes and intolerances as far as possible. It is best to write allergies in the notes field or tell us on the phone. We give you binding information on ingredients and allergens in person.

Not at the moment, unfortunately. We bake our cakes the classic way, by hand, with cream, butter and egg. We do not have the right ingredients in the bakehouse for vegan or lactose-free cakes, and we would rather not promise you anything we cannot bake to our usual quality. For other intolerances, talk to us. We will tell you honestly on the phone what is possible.

Yes. In the last step choose “Delivery” and enter your address. Within Soltau it costs €5, after that €6 more for every 5 km or part thereof: €11 up to 10 km, €17 up to 15 km, €23 up to 20 km, €29 up to 25 km and €47 up to 40 km. The configurator works out the distance itself. You can also collect your cake from us at Lüneburger Str. 29 free of charge. What applies to a particular town is on the pages Cake for Walsrode and Cake for Schneverdingen.

During our opening hours at Lüneburger Str. 29 in Soltau: Tuesday to Friday 6 am to 6 pm, Saturday 6 am to 1 pm, Sunday 6:30 am to 6 pm. We are closed on Mondays, when collection is only possible by prior arrangement. We agree the exact collection time with you.

Always level and secured against sliding, ideally in the footwell or the boot, not on the seat or on your lap. In summer, cool the car briefly beforehand, avoid direct sun and drive smoothly. For longer journeys a cool box or ice packs help. When we hand over your cake we give you tips that suit it. In detail, with a picture: Transporting a cake.

Keep it in the fridge and only take it out shortly before serving. Fresh cream cakes and cream-filled cakes are best eaten on the day you collect them. We tell you what applies to your cake when we hand it over. With a table of days and rules for freezing: How long does a cake keep?

You choose what you like online, pay straight away when you order and collect everything from our shop at Lüneburger Str. 29 in Soltau. The online shop is purely for pre-ordering and collection, we do not ship. Whatever you choose, we put aside for you. By clicking “Order with obligation to pay” you make a binding offer; the purchase contract is concluded with our order confirmation (the order number displayed or the confirmation email).

Orders close at 8 pm. If you order before then, we bake pre-order items fresh for the next day we are open. After 8 pm the earliest collection day moves on by one day. If that falls on a Monday or a day we are closed, the shop automatically moves it to the next day we are open. It shows you the earliest possible collection day straight away.

Yes, for anything we can hand over straight from the counter (for example your custom roll from the roll builder or slices of cake from the display case). For that we need at least 15 minutes' notice, then your order is ready and waiting. Items we have to bake fresh in advance are not possible on the same day.

You can order up to one year in advance. A breakfast in the café, for which we reserve a table, can be booked up to 90 days in advance. We are closed on Mondays, so no collection is possible then; individual closed days (for example our holidays or public holidays) are also blocked in the collection calendar. If you give a time, it must fall within the opening hours of the day you choose: Tuesday to Friday 6 am to 6 pm, Saturday 6 am to 1 pm, Sunday 6:30 am to 6 pm.

There are three reasons: some items need several days' notice because we prepare them specially for you. That lead time then applies to the whole basket. Seasonal items are only available during their season. And some items are limited to a certain quantity per collection day. Once that is taken, the shop shows you how many are still available or suggests another day. The note above the date picker tells you the earliest collection day in each case.

No, the two cannot be combined. The basket automatically applies whichever benefit is greater for you. You enter the voucher code at checkout under “Further details”. We show you straight away how much you save or from what order value the code applies. This refers to our promotional codes. The gift vouchers from SumUp can only be redeemed in person in our shop, not in the online shop.

If you are a member of a partner studio or club, or an employee of a partner company, we can grant you a separately agreed discount. To get it, upload valid proof in your customer account (JPG, PNG or PDF, maximum 6 MB). We check it by hand; once approved, your discount applies automatically and the image of your ID is deleted. We may set a period of validity, after which new proof is required. Payment in cash is excluded, and there is no legal entitlement to a partnership.

No, you can simply order as a guest. An account is optional and worthwhile if you want to keep track of your orders or use a partner discount. You should keep your login details secret, the account is not transferable. You can download your data at any time and delete your account yourself in the account settings; orders that have already been completed are kept in anonymised form as required by the statutory retention periods.

With the order number from your confirmation you can check the status at any time. You then see whether your order has been received, is ready for collection, has already been collected or has been cancelled, along with the collection day, time and payment status.

Reserving is free and without obligation. You send us a request via the form on the café page, we check our calendar and get back to you as soon as we can, usually within an hour. Your table is only firmly reserved once we have confirmed. We need your name and phone number because that is how we confirm. You can add your email and any wishes, but you don't have to. If you like, we send you the confirmation by WhatsApp. After your request you can add the date straight to your calendar. You can reserve for 1 to 60 people. If it is urgent, it is better to give us a quick call: +49 5191 2110.

You can reserve in half-hour steps, from opening until one hour before closing time at the latest. That means: Tuesday to Friday from 6 am to 5 pm, Saturdays from 6 am to 12 noon, Sundays from 6:30 am to 5 pm. We are closed on Mondays, so we cannot reserve tables then. Individual closed days such as our holidays or public holidays are also blocked. At particularly busy times the form points this out and suggests a quieter time on the same day.

For today we need at least one hour's notice. If it is tighter than that, give us a quick call: +49 5191 2110. You can reserve up to 90 days in advance.

We hold your reserved table for 20 minutes after the agreed time. After that we give it to guests who have just come in. If something comes up, please cancel as early as possible. With the confirmation you get a link to your reservation. There you can cancel or change the number of people. Cancelling costs nothing. If you have pre-ordered breakfast, please let us know the day before at the latest.

Until 12 noon. We start at 6 am, on Sundays at half past six. After that there is still coffee, cake and gateaux until the shop closes: Tuesday to Friday at 6 pm, Saturdays at 1 pm, Sundays at 6 pm. We are closed on Mondays.

Our tiered breakfast is by pre-order only and for 2 or more people, at €18.00 per person. On the tiered stand you will find cold cuts and cheese specialities, smoked salmon, tomato and mozzarella, butter, jam and honey as well as scrambled eggs with ham. You order it when you reserve your table, and that works at short notice too. Everything else is on our page Breakfast & café in Soltau.

No. With the tiered breakfast the whole table gets the tiered stand, individual breakfast menus cannot be ordered alongside it. It is one or the other.

Yes. Everything shown on the dark cards in the café section of the shop is served fresh at your table. The date and time of your order are also your table booking, which is why the time is mandatory for these items. We reserve the table automatically and confirm the reservation to you personally.

Yes, and you do not need a reservation for that. If you find a free table, just sit down. Coffee and cake are served until closing time: Tuesday to Friday and Sundays until 6 pm, Saturdays until 1 pm. The shop is closed on Mondays.

Espresso €2.50, cappuccino €3.50, café au lait €3.80, latte macchiato €3.90, Caffè Crema in a mug €3.60. Filter coffee costs €3.50 in a mug and €4.50 in a pot. Every coffee comes with a small glass of water. The full menu is on the café page.

In the shop a slice of gateau costs €3.80, the Schokoladenmädchentorte €4.50. A slice of cake starts at €3.00, depending on the variety. In the café a service charge is added to the shop price: €1.00 for a slice of gateau, €0.50 for a slice of cake.

Yes, dogs are allowed. With large dogs it is best to let us know beforehand, then we keep a suitable spot free.

Yes, free Wi-Fi for our guests, no password. Just connect to the network.

There is one step at the entrance, beyond it everything is on one level, including the café. Our staff will help you over the step, just ask.

No, we have no outdoor seating. You can park right outside the door on Lüneburger Straße or free of charge behind the building.

You pay straight away when you order, online via our payment provider Stripe: by card, Apple Pay, Google Pay, PayPal, Klarna, Amazon Pay or Link. Which methods you are offered in detail is shown on Stripe's payment page. Your order is valid as soon as the payment has been received. We then prepare it for collection, and in the shop you simply take it with you. An online shop order cannot be paid for on collection. You enter your card details with Stripe only. We ourselves do not store any complete card details. All prices are in euros and include statutory VAT.

In the shop you can pay in cash or with the usual cards (debit card, credit card where applicable). What is displayed at the till applies.

For individual orders such as cakes or catering we may ask for a deposit of up to 50% of the order value. The remainder is due on collection or delivery. You decide whether you pay in the shop or online. For online payment we send you a personal payment link for your order. There you see the total amount. From a total of €80 you can pay just the deposit there first and the rest later via the same link. If there is an invoice, you can view it as a PDF directly on that page. If anything is still outstanding a few days before your date, we remind you.

You collect your order from our shop at Lüneburger Str. 29, 29614 Soltau. You can do so on the day you chose in the online shop, during our opening hours (closed on Mondays). At the counter, show the order number you receive after ordering. We do not ship: the online shop is purely for pre-ordering and collection.

Please call us in good time on +49 5191 2110. We then usually arrange a new collection time (for particularly large quantities we find a solution case by case). Without word from you we unfortunately cannot keep the goods, because they are fresh. Under our Terms, we may use goods that have not been collected for other purposes 2 hours after the agreed time. The purchase price still has to be paid. If you have already paid online and could not collect through no fault of your own, we refund the amount by arrangement.

Orders from the online shop are for collection only, nothing is shipped. We only deliver if we have expressly agreed to. We then settle the delivery area, conditions and delivery costs with you. Get in touch with us about it: +49 5191 2110. For cakes from the configurator you can choose delivery right when you send your request.

There is no statutory right of withdrawal for individually made cakes and for fresh baked goods (§ 312g para. 2 nos. 1 and 2 BGB, German Civil Code), because they are made to your wishes or spoil quickly. Cancellations are therefore only possible by mutual agreement. Please get in touch with us as early as possible. Under the Terms, cancellation fees apply: up to 7 days before the date 25%, 3–6 days before 50%, less than 3 days before 75% and on the day itself 100% of the order value. You are always free to prove to us that no loss or a smaller loss was incurred.

We are closed on Mondays. Tuesday to Friday we are here for you from 6 am to 6 pm, Saturdays from 6 am to 1 pm and Sundays from 6:30 am to 6 pm.

You will find us in the centre of Soltau at Lüneburger Str. 29, 29614 Soltau, easy to reach from anywhere in the Heidekreis district. The quickest way to reach us is by phone on +49 5191 2110, by WhatsApp to the same number or by email to info@schokoladenmaedchen-soltau.de. On the contact page you can also write to us directly using the form and open the route. We only load the Google map when you click on it. That way none of your data goes to Google unless you want it to.

There are parking bays right in front of the shop on Lüneburger Straße. That suits you if you are just quickly picking up rolls or the cake you ordered. Behind the building we also have our own car park for our guests, the entrance is next to the building. Both are free. If you come by bike, you can leave it in front of the café.

No. Fresh flour is worked in our bakehouse every day, and flour dust gets into the air. So we cannot rule out cross-contamination, and our baked goods are not suitable for people with coeliac disease. That applies to bread, rolls and everything else from the bakehouse. A list of which allergens are in which product is kept in our shop.

You can get information on allergens and additives at any time before ordering, in our shop or by phone on +49 5191 2110. Where individual products in the online shop already carry ingredient and allergen notes, these are only a first guide. If you have allergies or intolerances, please be sure to talk to us before you order, then we sort it out with you personally.

Because everything here really is made by hand. Our baked goods, cakes, chocolates and fine pastries are made on our own premises using traditional craft methods. That is why appearance, shape, weight, colour, texture and taste vary a little. Icing, decoration and toppers may also differ slightly from the pictures on this website. With handcrafted food this is normal and not a defect. If you notice anything when you collect, please tell us straight away or get in touch on +49 5191 2110 or at info@schokoladenmaedchen-soltau.de.

Yes. Via the link “Gift vouchers” in our footer you can order a gift voucher online, for 10, 20 or 50 euros or an amount of your choice. This runs through our partner SumUp, whose privacy terms apply there. You can only redeem these vouchers in person in our shop. For technical reasons they unfortunately cannot be used in the online shop. The discount codes from our promotions are separate from this: you enter those in the online shop at checkout under “Further details”.

Gladly. We are looking for bakers (from €2,800 / month full-time), pastry chefs (from €2,900 / month full-time) and bakery sales staff (from €14.50 / hour, also as a mini-job). Each of these jobs is also available as an apprenticeship, paid according to the current collective wage agreement for the bakery trade, from €1,070 in the 1st to €1,280 in the 3rd year of training (as of 2026). You can apply in two minutes using the form on our page Jobs & careers. If you like, you can upload your CV and certificates as PDF, JPG, PNG or DOC up to 10 MB. Rather talk to us directly? Call us on +49 5191 2110.